Explore our Frequently Asked Questions page for Inspired Candle! Recognizing that online shopping may prompt questions, we've gathered the most frequently asked queries from our cherished customers to provide you with helpful insights.

1. What makes Sense Candles unique?

Sense Candles are crafted with nostalgia in mind, evoking cherished memories through carefully curated scents. Our candles are hand-poured using high-quality wax blends and natural fragrances for a long-lasting and immersive sensory experience.

2. What materials are used in your candles?

Sense Candles are made from premium rapeseed wax, natural fragrance oils, and cotton wicks for a clean and even burn therefore also no paraffin is used.

3. How long do Sense Candles burn?

Our candles are designed to provide approximately 30-50 hours of burn time, depending on usage conditions.

4. Are Sense Candles eco-friendly?

Yes, we prioritize sustainability by using biodegradable wax, recyclable packaging, and cruelty-free fragrance oils. Our candles are also free from harmful chemicals like phthalates and parabens.

5. How can I maximize the burn time of my candle?

To ensure a clean and even burn, follow these tips:

  • Trim the wick to 1/4 inch before each use.
  • Allow the wax to melt across the entire surface during the first burn.
  • Avoid burning the candle for more than 4 hours at a time.

6. Are your candles made with essential oils?

Yes, our candles are made with pure essential oils. We believe that essential oils provide a superior scent experience and offer potential health benefits.

7. Can I return or exchange a candle?

If you’re not satisfied with your purchase, we offer returns or exchanges within 14 days of delivery, provided the candle is unused and in its original packaging. For more details, please see our Return Policy.

8. Do you ship internationally?

Yes, we ship to all countrys in Europe! Shipping fees and delivery times vary based on your location. Check our Shipping Policy for detailed information.

10. How do I contact customer support?

You can reach our friendly customer support team via email at info@sense.amsterdam or through the Contact Us form on our website. We’re here to assist you with any questions or concerns.

11. Are there seasonal or limited-edition candles?

Yes, we release special seasonal and limited-edition scents throughout the year. Sign up for our newsletter to stay updated on new arrivals and exclusive offers.

12. Do you have candle subscription boxes?

We're refining our subscription boxes to offer a personalized experience for everyone. We're excited to announce that our subscription boxes will be available shortly.

13. Are your candles suitable for people with sensitive skin or allergies?

While our candles are made with natural, non-toxic ingredients, we recommend reviewing the scent descriptions and ingredients if you have specific sensitivities. Discontinue use if irritation occurs.

14. Where are Sense Candles made?

All Sense Candles are proudly made in small batches at our partner in Belgium to ensure quality and care in every product.

15. How can I stay updated on new products and promotions?

Follow us on social media and subscribe to our newsletter for the latest updates, promotions, and candle care tips.

If you didn't find the information you were seeking, don't hesitate to reach out to us anytime on the Contact Us page!