Sense values your privacy greatly. Therefore, we only process data that is necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it provided by Sense. The effective date of these terms is 11/19/2024. By publishing a new version, the validity of all previous versions expires. This privacy policy describes:

• What data we collect about you.
• How this data is used.
• With whom and under what conditions this data may be shared with third parties.
• How we store and protect your data from misuse.
• Your rights regarding the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy representative. You will find the contact details at the end of our privacy policy.

About Data Processing
Below, you can read how we process your data, where it is stored, what security measures we use, and who has access to the data.

Shopify
Our webshop is built using software from Shopify. Personal data that you provide to us for our services is shared with this party. Shopify has access to your data to provide us with (technical) support. They will never use your data for any other purpose. Shopify is obligated by the agreement we have with them to take appropriate security measures, including SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information about your use of the software. No personal data is collected and/or stored. Shopify reserves the right to share collected data within its corporate group to improve services. The EU/US Privacy Shield applies, and your data may be processed in the United States.

Strato Mail
We use web hosting and email services from Strato Mail. Strato Mail processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Strato Mail has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Strato Mail is obligated to maintain confidentiality under the agreement.

Shopify Payments
We use Shopify Payments to handle (part of) the payments in our webshop. Shopify Payments processes your name, address, and residence details, as well as your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to improve its services and share (anonymized) data with third parties. Shopify Payments shares personal data and financial information with credit agencies in the event of a deferred payment request (credit facility). The safeguards regarding the protection of your personal data also apply to services for which Shopify Payments engages third parties. Shopify Payments retains your data only as long as legally permitted.

PostNL
If you place an order with us, it is our responsibility to have your package delivered to you. We use PostNL for delivery services. It is necessary to share your name, address, and residence details with PostNL. PostNL uses this data solely to fulfill the agreement. If PostNL engages subcontractors, PostNL also provides your data to these parties.

DHL
We use DHL for shipping. Your name, address, and residence details are shared with DHL for delivery purposes only. If DHL engages subcontractors, your data is shared with these parties as well.

GLS
We use GLS for delivery services. Your name, address, and residence details are shared with GLS solely for the execution of the agreement. If GLS engages subcontractors, they will also receive your data.

Purpose of Data Processing
We use your data solely to provide our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing without explicit consent. Your data is shared with third parties only to meet accounting and administrative obligations. All third parties are bound to confidentiality by agreement or legal obligation.

Data collected automatically by our website is processed to improve our services. These include your IP address, web browser, and operating system, which are not considered personal data.

In certain cases, Sense may be legally required to share your data in connection with government fiscal or criminal investigations. In such cases, we will oppose sharing your data within the limits of the law.

We retain your data as long as you remain our client. Upon request, we can delete your profile and all associated data unless required by law to retain it. For example, we must retain invoices with personal data for as long as the applicable retention period requires.

Under Dutch and European law, you have certain rights regarding your personal data. These include:

• Right to Access: View the data we process about you.
• Right to Rectification: Request corrections to your data.
• Right to Restrict Processing: Limit how your data is used.
• Right to Data Portability: Transfer your data to another party.
• Right to Object: Object to data processing and automated decision-making.

Google Analytics
We use Google Analytics cookies to track and report website usage. This helps us improve our services. Data shared with Google may be used for targeted advertisements and other services.

Microsoft Clarity and Advertising
We work with Microsoft Clarity for behavior tracking to improve our services.

We reserve the right to modify this policy at any time. The latest version is always available on this page. For significant changes, we will notify you via email.

Contact Information
Sense
Address:
5251 BJ, Vlijmen, Netherlands
Phone: +31641544941
Email: info@sense.com